This Privacy Policy was last updated: 1st May, 2020 .

Communities Heritage Kenya Limited an organization located at Empress Office Suites, 5th Floor, Opp. The Oval, Nr. Jalaram Hospital, Jalaram Road, Westlands Nairobi, Kenya (“Communities Heritage Kenya Limited”) values your privacy. In this Privacy Policy (“Policy”), we describe the information that we collect about you when you visit our website, https://www.chklgroup.org/ and use the services available on the Website (“Services”), and how we use and disclose that information.If you have any questions or comments about the Privacy Policy, please contact us at [email protected] . This Policy is incorporated into and is subject to the Communities Heritage Kenya Limited’s Terms of Use, which can be accessed at https://www.chklgroup.org/privacypolicy. Your use of the Website and/or Services and any personal information you provide on the Website remains subject to the terms of the Policy and Communities Heritage Kenya Limited’s Terms of Use.

COLLECTION OF PERSONAL INFORMATION

“Personal information” is defined as information that whether on its own or in combination with other information may be used to readily identify or contact you such as: name, address, email address, phone number etc.

Service Users: During the Account registration process, we will collect information such as your name, postal code, contact number, email address and other personal information. You also may provide us with your mailing address, and demographic information (e.g., gender, age, political preference, education, race or ethnic origin, and other information relevant to user surveys and/or offers). We may also collect personal information that you post in your Offer, Profile, Wants, or Feedback, and any comments or discussions you post in any blog, chat room, or other correspondence site on the mobile application, or any comments you provide during dispute resolution with other users of the Website or mobile application.

Service Providers: If you are a Service Provider and would like to post any information about yourself, we will require you to register for an Account. During the Account registration process, we will collect your business name, telephone number, address, zip code, travel preferences, a description of your services, a headline for your profile, first and last name, and email address. In addition, you may, but are not required to, provide other content or information about your business, including photographs and videos. We also may collect payment information, such as credit card information, from you. If we deem it necessary, in our sole and absolute discretion, we may also ask for and collect supplemental information from third parties, such as information about your credit from a credit bureau (to the extent permitted by law), or information to verify any identification details you provide during registration.

We collect personal information from Service Providers offering their products and services. This information is partially or completely accessible to all visitors using CHKL website or mobile application. Service Providers and Service Users are required to create an account to be able to access certain portions of our website, such as to submit questions, participate in polls or surveys, to request a quote, to submit a bid in response to a quote, and request information. – Service Providers, if and when they create an account with Communities Heritage Kenya Limited, will be required to disclose information including personal contact details, agree to participation in polls or surveys or feedbacks or any other information that can help customer satiate their needs. The type of personal information that we collect from you varies based on your particular interaction with our Website or mobile application.

How Communities Heritage Kenya Limited Uses the Information We Collect

We collect your personal information and aggregate information about the use of our Website and Services to better understand your needs and to provide you with a better Website experience. Specifically, we may use your personal information for any of the following reasons:

• To provide our Services to you, including registering you for our Services, verifying your identity and authority to use our Services, and to otherwise enable you to use our Website and our Services
• For customer support and to respond to your inquiries
• For internal record-keeping purposes
• To process billing and payments, including sharing details with third party payment gateways in connection with Website and/or products and Services
• To improve and maintain our Website and our Services (for example, we track information entered through the “Search” function; this helps us determine which areas of our Website users like best and areas that we may want to enhance; we also will use for trouble-shooting purposes, where applicable)
• To periodically send promotional emails to the email address you provide regarding new products from Communities Heritage Kenya Limited, special offers from Communities Heritage Kenya Limited or other information about Communities Heritage Kenya Limited that we think you may find interesting
• To contact you via email, telephone, facsimile or mail, or, where requested, by text message, to deliver certain services or information you have requested
• For Communities Heritage Kenya Limited’s market research purposes, including, but not limited to, the customization of the Website according to your interests
• We may use your demographic information (i.e., age, postal code, residential and commercial addresses, and other various data) to more effectively facilitate the promotion of goods and services to appropriate target audiences and for other research and analytical purposes
• To resolve disputes, to protect ourselves and other users of our Website and Services, and to enforce our Terms of Use
• We also may compare personal information collected through the Website and Services to verify its accuracy with personal information collected from third parties and may combine aggregate data with the personal information we collect about you

From time to time, Communities Heritage Kenya Limited may use personal information for new and unanticipated uses not previously disclosed in our Privacy Policy. If our information practices change regarding information previously collected, Communities Heritage Kenya Limited shall make reasonable efforts to provide notice and obtain consent of any such uses as may be required by law.

Security

We employ procedural and technological security measures, which are reasonably designed to help protect your personal information from unauthorized access or disclosure. Communities Heritage Kenya Limited may use encryption, passwords, and physical security measures to help protect your personal information against unauthorized access and disclosure. No security measures, however, are 100% complete. Therefore, we do not promise and cannot guarantee, and thus you should not expect, that your personal information or private communications will not be collected and used by others. You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. Communities Heritage Kenya Limited is not responsible for the unauthorized use of your information or for any lost, stolen, compromised passwords, or for any activity on your Account via unauthorized password activity.

Disclosure

We may share the information that we collect about you, including your personal information, as follows:

INFORMATION DISCLOSED TO PROTECT US AND OTHERS

We may disclose your information including Personal Information if: (i) Communities Heritage Kenya Limited reasonably believes that disclosure is necessary in order to comply with a legal process (such as a court order, search warrant, etc.) or other legal requirement of any governmental authority, (ii) disclosure would potentially mitigate our liability in an actual or potential lawsuit, (iii) reasonably necessary to enforce this Privacy Policy, our Terms of Use etc. (iv) disclosure is intended to help investigate or prevent unauthorized transactions or other illegal activities, or (v) necessary or appropriate to protect our rights or property, or the rights or property of any person or entity.

INFORMATION DISCLOSED TO THIRD PARTY SERVICE PROVIDERS AND BUSINESS PARTNERS

We may contract with various third parties for the provision and maintenance of the Website, Services and our business operations, and Communities Heritage Kenya Limited may need to share your personal information and data generated by cookies and aggregate information (collectively, “information”) with these vendors and service agencies. For example, we may provide your information to a credit card processing company to process your payment. The vendors and service agencies will not receive any right to use your personal information beyond what is necessary to perform its obligations to provide the Services to you. If you complete a survey, we also may share your information with the survey provider; if we offer a survey in conjunction with another entity, we also will disclose the results to that entity.

DISCLOSURE TO NON-AFFILIATED THIRD PARTIES IN FURTHERANCE OF YOUR REQUEST

Your request for services may be shared with third party websites with whom we have a contractual relationship in order to provide your request with maximum exposure. The post on the third party website will include the details of your request, including your location, and other contact details. Interested bidders, however, will be able to click on your request on such third party site, and will be directed to our Website where they will have access to your contact details (Partial or complete), as would any other service provider on our Website interested in bidding on your request.

DISCLOSURE TO OTHER USERS OF OUR WEBSITE

If you are a Service Provider, the information that you post (other than your payment information) is available to other users of our Website and our Services. Comments that users post to our Website also will be available to other visitors to our Website (see our discussion of User Generated Content below). In addition, we will post the results (in aggregate form) of surveys to our Website. If you are a Service User, name, and location, as well as the details of your request, may be available to all visitors to our Website. Service Providers also may be permitted to see the consumer’s full name, telephone number, email address and the -location

INFORMATION DISCLOSED TO LAW ENFORCEMENT OR GOVERNMENT OFFICIALS

We will disclose your information, including, without limitation, your name, city, state, telephone number, email address, user ID history, quoting and listing history, and fraud complaints, to law enforcement or other government officials if we are required to do so by law, regulation or other government authority or otherwise in cooperation with an investigation of a governmental authority.

Updating, Deleting and Correcting Your Personal Information

You can review, correct and delete your personal information by logging into the Website and navigating to your profile page in “Edit Profile.” You must promptly update your personal information if it changes or is inaccurate. Typically, we will not manually alter your personal information because it is very difficult to verify your identity remotely. Nonetheless, upon your request we will close your Account and remove your personal information from view as soon as reasonably possible based on your Account activity and in accordance with applicable law. We do retain information from closed Accounts in order to comply with the law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations of any Registered User, enforce our Terms of Use, and take any other actions otherwise permitted by law that we deem necessary in our sole and absolute discretion. You should understand, however, that once you publicly post a Request, Offer, Want, Feedback, or any other information onto the Website, you may not be able to change or remove it. Once we have deleted or removed your Account, you agree that Communities Heritage Kenya Limited shall not be responsible for any personal information that was not included within your deleted and/or removed Account that remains on the Website.

User Generated Content

We invite you to post content on our Website, including your comments, feedback, pictures, and any other information that you would like to be available on our Website. If you post content to our Website, all of the information that you post will be available to all visitors to our Website. If you post your own content on our Website or Services, your posting may become public and Communities Heritage Kenya Limited cannot prevent such information from being used in a manner that may violate this Policy, the law, or your personal privacy.

Privacy Policy Updates

THIS POLICY IS CURRENT AS OF THE EFFECTIVE DATE SET FORTH ABOVE. Communities Heritage Kenya Limited MAY, IN ITS SOLE AND ABSOLUTE DISCRETION, CHANGE THIS POLICY FROM TIME TO TIME BY UPDATING THIS DOCUMENT. Communities Heritage Kenya Limited WILL POST ITS UPDATED POLICY ON THE WEBSITE ON THIS PAGE. Communities Heritage Kenya Limited ENCOURAGES YOU TO REVIEW THIS POLICY REGULARLY FOR ANY CHANGES. YOUR CONTINUED USE OF THIS WEBSITE AND/OR CONTINUED PROVISION OF PERSONAL INFORMATION TO US WILL BE SUBJECT TO THE TERMS OF THE THEN-CURRENT POLICY.